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Adobe > Indesign: Error exporting InDesign CS3 to CS2

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naomi
 
Nov 13th 2007
 
We work in InDesign CS2 (on PC) with a colleague who had CS2 but has
upgraded to CS3. She is using the Interchange function to enable a CS2 user
to open a CS3 document but we now cannot open the documents she sends us.
The error message that comes up is: "Expected comment or processing instruction. Line 1040 Column 1." You click OK and then InDesign says it's unable to open the file.

Has anyone experienced this? Any suggestions?

Naomi
Small Print, UK
Naomi Laredo
Small Print
prasana
 
Nov 15th 2007 edited
 
Hi Naomi, As you have said, Indesign CS3 files are exported to interchange format while saving so that they can be opened in Indesign CS2. But it is recommended that you install the most current InDesign CS2 update before attempting to open InDesign CS3 interchange files for greatest compatibility.
If you are not using the most current Indesign CS2 update, that may be the reason for your files not getting opened. In that case, Download the update from the Adobe website at www.adobe.com/support/downloads.

Hope this helps you.-

Regards, Prasanna
naomi
 
Nov 21st 2007
 
Thanks for your advice, Prasana. I've checked that I have the latest update. I've also asked my colleague to reopen the interchange files in her CS3 and re-export, as suggested in another forum. No luck! Any further ideas welcome.

Naomi
pdan
 
Nov 24th 2007
 
It wouldn't hurt to check the basics. Have your CS3 colleague create a blank CS3 document without any CS3 specific features used (bevels, table styles etc). A blank doc would suffice. Have that exported as an .inx file and confirm that you can open the new document.
We run CS, CS2 and CS3; feel free to forward the file to printerdan at comcast, I'll let you know if it seems to be your system or their's with the problem.
naomi
 
Nov 29th 2007
 
Thanks for the kind offer, pdan. Meanwhile, another contact managed to open the files, so I decided my system must be at fault ... but I've now discovered that there's nothing wrong with either my CS2 or my colleague's CS3: it's EMAILING the files that corrupted them.

A file that had 1039 lines when it left her had 1040 lines when it arrived here, and it was that last line that choked CS2. I opened the file in Notepad (suggestion from another forum) and found an = sign at the end: when I deleted that, it opened fine in CS2. Whether the problem is caused by my ISP, email client, virus checker or what, I don't know, but now I know how to fix it.
indiamos
 
Dec 8th 2007
 
Naomi, are you compressing these files before e-mailing them, or sending them as is?
naomi
 
Dec 11th 2007
 
I'm receiving the files. The originator is sending them as is. It occurs to me that zipping them might provide 'protection', but I haven't had time to experiment yet - too busy meeting deadlines!

Naomi Laredo
Small Print, UK

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